Your personal information is a trust placed in us. Here, we lay out clearly and transparently how vbi8 handles that trust.
This Privacy Policy applies to both the vbi8 website and mobile app. It sets out in detail how user personal data is collected, used, and protected. By using the platform, you are considered to have agreed to this policy.
Vbi8 collects two types of information from users — data you provide directly and data collected automatically.
Information You Provide Directly:
Automatically Collected Information:
Please keep in mind: We only collect what we genuinely need to serve you well and keep the platform secure. Asking for unnecessary information is not something we do.
Vbi8 uses your information for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, mobile number, and date of birth | Contractual Obligation |
| Payment Processing | Mobile banking number | Contractual Obligation |
| Identity Verification (KYC) | ID Documents, Photos | Legal Obligations |
| Fraud Prevention | IP, device, and transaction data | Legitimate Interest |
| Customer Support | Chat messages and complaints | Contractual Obligation |
| Platform Improvement | Usage Patterns, Cookies | Legitimate Interest |
| Sending Promotional Messages | Mobile number | Consent |
You can opt out of promotional messages at any time — simply contact support or update your notification preferences in your profile settings.
At vbi8, we have put in place both technical and organizational security measures to protect your personal data.
Technical Safeguards:
Organizational Security:
That said, no system is 100% impenetrable. Stay vigilant on your end — use a strong password and never share it with anyone. vbi8 will never ask for your password by phone or message.
Vbi8 does not sell or commercially disclose your personal information to any third party. However, data may be shared in the following limited circumstances:
Outside of the above circumstances, your data is never shared with advertisers, data brokers, or any other third parties.
Vbi8 uses cookies on its website and app. Cookies are small text files stored on your device.
Types of cookies we use:
Want to disable cookies? You can disable cookies from your browser settings. However, turning off essential cookies may prevent login and certain core features from working.
Vbi8 does not retain data longer than necessary. Retention periods are outlined below:
After the applicable retention period, data is securely deleted or fully anonymized.
Vbi8 believes you should have control over your own data. You may exercise the following rights:
You may request to see what personal information we hold about you.
You may request corrections to any inaccurate information.
Under certain conditions, you may request that your data be deleted.
You can request that processing of your data be restricted for specific reasons.
You may request your data in a machine-readable format.
You can opt out of promotional messages at any time.
To Exercise These Rights support@vbi8.betEmail us or reach out via the support chat. We'll respond within 30 days.
Vbi8 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.
Date of birth is verified at registration. If an underage account is detected, it is immediately closed and all associated data is deleted.
If a parent or guardian discovers that their child has created a vbi8 account, please contact our support team immediately. We will take prompt action.
Vbi8 may update this Privacy Policy from time to time. When changes are made:
We recommend visiting this page periodically to stay up to date.
For any privacy-related questions, requests, or complaints:
We typically respond to privacy-related requests within 3 business days. Complex requests may take up to 30 days.
We employ the highest levels of technology to protect your privacy at every step.
Every message and transaction is protected with 256-bit SSL encryption. No third party can intercept them in transit.
Your bKash/Nagad/Rocket details go directly to the payment gateway. We do not store any card or bank numbers on our servers.
Staff can only access the data relevant to their specific role. All database access is logged and monitored.
Independent security researchers audit our systems every three months. Any vulnerabilities found are addressed immediately.
We do not share your information with any ad networks or data brokers — doing so would violate our internal policy.
Data is automatically deleted after the specified period. Retaining outdated data is not our practice.
Your data is protected, payments are fast, and the service is in Bangla — welcome to vbi8.